Best budget app for mac 2014
They have cut off email accounts, re-instated them incorrectly, not communicated changes they have made to email account settings, wiped out emails that had been re-instated, not cancelled an account that should be already cancelled, charged for that account that should no longer exist, not responded to a formal complaint for 8 days, not communicated regularly after assigning the complaint, and - after all this - have left the email accounts connected to the wrong Telstra account (something that we had to work out for them - it seems that no-one at Telstra was capable of noticing this). So far, every time Telstr a has tried to 'fix' something, we have found a new problem generated. No-one from Telstra has shown such an interest to date.
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This person was interested in understanding the full picture of what has happened since this tale of woe began. Words cannot describe how good it was to speak to someone that I could understand (!), and who understood the nature of each of the issues we have encountered. Need help? Contact iTandCoffee on 1300 885 420 or call today from a representative of the Office of the Telecommunications Industry Ombudsman (TIO) restored my hope for a resolution to the ongoing battle with Telstra about a client's email accounts and billing accounts.
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If you are a GMAIL user, refer the article How to change your Gmail password for details of where to find a similar security setting in GMAIL (and how to change your password). Read more in the iTandCoffee article Securing your Hotmail account (or or account) You should also warn your contacts that you may have been hacked, as many hackings result in emails being sent to all Contacts associated with the account.Īs mentioned in an earlier post, it is really important to also set up a security measure called 2-step verification. If you ever so much as suspect that your email account has been hacked, you should IMMEDIATELY change your password, before the hacker has time to get in at change it first or to access your personal email. How to stop such hacking attacks on your email account This will keep those hackers from doing any further damage. Once you submit such a request for recovery of a Microsoft account and while Microsoft is processing this request (which could take a day or so), your account will be locked to prevent further unauthorised access. Hopefully, that will be sufficient for Microsoft to identify you as the true owner of the email account that has been hacked and allow you to regain control of your account. Fortunately, my client had secured that account with a different password, so the hackers had failed to access that account.īut with access to her Hotmail account, the hackers would still have the opportunity to perform password resets on this and other online accounts that use the Hotmail account as identifier!Īnd the hackers continued to have access to her account to email any of her friends and contacts pretending to be her. These hackers had also attempted to hack my client's iTunes/iCloud account that had the same email address - and the account had therefore been locked, and required a password (using security questions and answers to reset it. They had also changed her Hotmail account password, so that she could no longer access her emails from any device and could no longer log into Hotmail via her web browser.īut that's not all - Apple account was also impacted Subsequent to that, the hackers had not only been emailing her friends and then replying to friend's emails that asked whether the emails were legitimate. This had happened when she clicked on a link in an email from a friend (who had previously made the same mistake, and whose account had also been hacked) and entered her email login details on a screen that looked like a legitimate login screen. How had hackers discovered her email address and password? It was at this point she called iTandCoffee. The reality hit home then that hackers truly had stolen her email address and password. Unfortunately, the next day the poor lady found that her email no longer worked on any device - that her password no longer seemed to be valid. (See Securing your Hotmail account (or or account.)(Hindsight is a wonderful thing, isn't it!) At this point, she really should have logged in to her Hotmail account via Webmail and changed her password.
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Realising something was amiss, my client sent an email around to her contact advising that her account had a virus or had been hacked. It started when a friend let her know that she had received a strange email from my client and called my client to warn her. This week has seen another iTandCoffee client under attack from hackers, who have taken control of her Hotmail account and even changed her password. PLEASE READ AND BEWARE: This could happen to anyone!